Privacy Policy

Last updated 15 September 2026

Who we are

EveryVillage is operated by EveryVillage Ltd (company number 17404747), a company registered in England and Wales, and is the data controller for the personal data described below. We connect homeowners with local service providers, currently operating for Silchester & Tadley, Hampshire. You can contact us about anything in this policy at hello@everyvillage.co.uk.

The two kinds of data we handle

This policy covers two different groups, because the data and the legal basis for each is different. There are people who visit this website looking for a service, and local businesses we contact or list.

Site visitors

We use Vercel Web Analytics to see how many people visit the site and which pages they look at. It doesn't use cookies and doesn't collect anything that identifies you personally. As well as counting page views it reports roughly how many separate visitors those came from, which it works out from your request as it arrives rather than from anything stored on your device or kept about you afterwards. All we ever see is the totals.

The same service also records what people type into the search box on our homepage, and whether we could point them to a page or not. We read the searches we could not answer so we can add the trades people are asking for. Please don't type personal details into the search box; it is for describing what you need, not who you are.

Two things on the site are yours alone and never reach us. The “Pin” button keeps a shortlist of businesses in your own browser's storage, on your device, until you clear it; nothing about what you pinned is sent to EveryVillage or anyone else. And the “Find my village” box on the homepage looks up the start of a postcode against a short table built into the page, so the postcode you type goes no further than your screen.

We also keep two counters of our own, so we can tell a listed business how much interest their listing is getting, meaning how many times each listing page has been viewed, and how many times someone has followed the link from a listing to that business's own website. Both are stored only as a running total per business, a number and the date it last changed. We don't record your IP address, your browser, a session, or anything else about you, we don't set a cookie for it, and there is nothing in either counter that could be traced back to an individual visitor. Because every visit counts, including repeat visits and automated crawlers, we treat these as a rough measure of interest rather than a precise count of people.

The Silchester page shows a map, and other village pages may follow. The map images come from OpenStreetMap and are fetched by your browser when you scroll down to the map, so your IP address and the part of the map you are looking at reach OpenStreetMap at that point. We don't send them anything else, no cookie is set for the map, and if you never scroll to it nothing is requested at all.

If you use the contact form, the name, email address and message you submit are sent as an email to us via our email provider, Resend, with your email address set as the reply-to address so we can respond. We don't store submissions in a database ourselves; they exist as the email itself and in Resend's delivery logs.

Local businesses and service providers

We maintain a private list of local businesses to assess and contact as potential providers. For limited companies, this is business data, not personal data. For sole traders and partnerships, a name, phone number or email address identifies a real person and counts as personal data under UK GDPR.

If a business agrees to list with us, we publish some of that information on this site. That is business name, category, description, services, accreditations, contact details, and address (where supplied), as agreed with the business as part of their listing.

For some businesses sourced from public advertising (for example, the Silchester Magazine), we publish an unclaimed listing before they have agreed to anything. An unclaimed listing shows only the business name, its trade, where it is based, the area it serves, and a link to its own website or social page. All of it is already public through the business's own advertising. It never shows a phone number, an email address, a postal address, a description written by us on the business's behalf, or any rating, review or endorsement. Nothing is hidden or obscured. Information we don't hold is simply absent from the page.

These pages are reachable on this site and appear in the relevant category, clearly marked as unclaimed. They are excluded from search engines, so they should not appear in Google or similar results. Every unclaimed listing carries two equally prominent options. Claim it and add your own details, or ask us to remove it. If you ask us to remove it we will, without asking you to justify it and whether or not you go on to list with us.

Our legal basis for processing

• Contacting prospective providers (sole traders and partnerships), legitimate interests. We use only the business contact details a business has itself made public, by advertising in the parish magazine, listing in a local directory or publishing them on its own website, and we contact it about listing on this site and nothing else. We contact businesses by phone, in person and by email to the address they publish for enquiries. Every email says who we are, and every business can tell us not to contact it again, by reply or by any other route, and we will not. A business that has told us that is marked as such in our records and is not contacted again.
• Publishing an unclaimed listing, legitimate interests. Limited to information the business has already made public through its own advertising, excluded from search engines, and carrying a removal option given the same prominence as the option to claim it. We balance our interest in a directory that is useful to residents against the business's interest in controlling how it appears, and we act on any removal request.
• Publishing a provider's listing, consent and contract. A business agrees to their listing, including what's published, as part of signing up.

What we don't do

We don't sell personal data to third parties. We use a small number of processors to run the site. These are Vercel (hosting and analytics), Resend (contact form emails and the emails we send to listed businesses), Stripe (listing payments), OpenStreetMap and CARTO (the map tiles on the village pages), Supabase (listing subscriptions, the interest counters described above, and provider reviews), and HubSpot (our record of the businesses we have contacted, which is the same list described above); each only sees what it needs to do its job.

How long we keep it

Prospective-provider records are kept only while relevant to outreach and reviewed periodically; records for businesses that decline or never respond are deleted or anonymised on request. Published listing data is kept for the life of the listing, except where we need to keep billing records for legal or accounting reasons.

If a paid listing ends, the full profile and everything supplied for it (description, services, contact details, address, logo and reviews) stops being published. The business stays listed in the reduced, unclaimed form described above, showing only its name, trade, location and its own website link, unless it asks us to remove the listing altogether. Asking us to remove it removes it.

Your rights

Under UK GDPR you can ask us to access, correct, delete, or restrict use of your personal data, and you can object to us processing it. Email hello@everyvillage.co.uk and we'll respond within a month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We'll update this page if what we collect or how we use it changes, and update the date at the top.