Provider Agreement

Last updated 26 September 2026

This agreement is between EveryVillage, a trading name of EveryVillage Ltd (company number 17404747) (“EveryVillage”, “we”), and the business signing up for a listing (“Provider”, “you”). By paying for a listing or otherwise confirming agreement to these terms, you accept them.

1. What we provide

A listing for your business on the EveryVillage website for the agreed term, including your business name, description, services, accreditations, contact details and address as you supply them, under the category you're listed in. You can ask us to personalise your listing page content at any time. We may pass on enquiries from residents looking for your kind of service, but we are not a party to, and take no fee from, any job you and a customer agree between yourselves unless separately agreed in writing.

The design, layout and styling of your listing page are ours, and we may change them as EveryVillage develops, without needing to ask you first. The details you give us for the page, your business name, description, services, accreditations and contact details, stay yours. We publish them as you supply them and won't reword or edit them ourselves, though we may ask you to update anything that looks out of date or inaccurate.

We also act as an advocate for you. When someone asks in a village Facebook or WhatsApp group, in person, or at something on locally for the kind of work you do, we put our partners' names forward. We do that as a matter of course rather than when asked, and we take nothing from you or the customer for it. We cannot promise how often the occasion comes up, and we will not recommend you for work we do not believe you do.

Once you have been a partner for a year you are entitled to one advertisement for your business on EveryVillage's social media, once in each year you stay a partner. If you pay annually you qualify as soon as that payment clears. If you pay monthly you qualify once you have paid for twelve consecutive months. We agree the content with you and choose when it goes out. It is one advertisement a year and it does not carry over if you do not use it. A complimentary listing does not qualify for a social media advertisement. The entitlement is earned by a listing paid for month by month or year by year. A community listing does not qualify for a social media advertisement. The entitlement is earned by a listing paid for month by month or year by year, which a one-off joining fee is not.

While your listing is live we send you a summary of how it is doing, normally each week, covering how many people looked at your page and how many went on to contact you.

What we do not promise is work. A listing makes you easier to find, and nothing in this agreement is a guarantee of any number of page views, enquiries or customers, or of any particular position in search results. What you get is the listing and the things described above, not a result.

2. Fees and payment

Your listing fee is agreed with you directly before you're sent a payment link. If you pay monthly, the rate is the one for the tier your business falls into. If you pay for the year in one go, it is a single flat price. The price shown at checkout is the total amount payable. EveryVillage is not currently VAT-registered, so no VAT is added to this fee.

If you pay monthly, the fee is billed a month in advance by card via Stripe. If you pay for the year, the fee is billed a year in advance by card via Stripe. We may also offer payment by Direct Debit; where we do, the terms in this section apply in the same way.

Your listing renews automatically at the end of each billing period, and keeps renewing until you ask us to cancel it under Section 3. Before an annual listing renews we'll remind you twice, about one month before the renewal date, and again about one week before, so you have time to cancel first if you don't want it to continue. If a renewal payment fails, we'll retry it, and may suspend your listing under Section 10 if it remains unpaid.

We may change our fees for future billing periods; we'll give you at least 30 days' notice before any change takes effect, and you can cancel under Section 3 if you don't want to continue at the new price.

A complimentary listing, by arrangement with us, has no fee to pay and no payment details to give us. We'll tell you in writing if and when a complimentary listing is going to become chargeable, and you are free to decline and end the listing at that point.

A community listing has a one-off joining fee of £20 and nothing after that. You pay it once, using the payment link we send with this agreement. There is no monthly or annual fee, no card kept on file and no renewal date. No VAT is added, as EveryVillage is not VAT-registered. We'll tell you in writing if and when a community listing is going to carry a further charge, and you are free to decline and end the listing at that point.

3. Term and cancellation

There's no minimum term. Your listing runs for the billing period you have paid for and renews automatically at the end of it until either of us cancels. You can cancel at any time by emailing hello@everyvillage.co.uk.

If you pay monthly. When you tell us you want to cancel, one more monthly payment is due, covering the month ahead. We take that payment as normal and your listing stays live and in full for that month. At the end of it we take your profile page down and put the basic listing described below in its place, keeping the same web address. So cancelling gives you one further month on the site, which you pay for, and then the full page ends.

If you pay annually. Cancelling stops the next renewal. Your listing runs to the end of the year you've already paid for, and we'll take it down earlier if you ask us to.

We don't refund a period you've already paid for. That includes the final month on a monthly listing. We may cancel your listing ourselves on one month's notice, or at the end of your current paid period if that is later, or immediately in the circumstances described in Section 10. A complimentary listing can be ended by either of us at any time, with nothing to pay, or immediately in the circumstances described in Section 10. A community listing can be ended by either of us at any time, with nothing further to pay, or immediately in the circumstances described in Section 10. If we end it and you did not ask us to, we refund the joining fee.

When cancellation takes effect we stop showing your full profile. By default we keep a basic listing in its place, at the same web address, showing only your business name, trade and the areas you cover, so that links people have already shared still lead somewhere useful. It doesn't say that you left. If you'd rather we removed you from the site altogether, tell us and we will.

4. Your responsibilities

You confirm all of the following.

• the information you supply us is accurate and kept up to date;
• you are legally trading and hold any insurance, licences or accreditations you claim, and will tell us promptly if any of these lapse;
• you own, or have permission to use, the business name, logo, photographs and other content you give us, and publishing it will not infringe anyone else's rights;
• you comply with all laws and professional regulations that apply to your trade, including (for regulated professions) any rules on referral fees or fee-splitting.

5. Using your content

You give us permission to publish the name, logo, description and other content you supply on the website and in related marketing for EveryVillage, for as long as your listing is active.

6. Recommendations from residents

Residents can leave a written recommendation on your page. We read every one before it appears and we can decline to publish. We will take down a recommendation that is abusive, that we do not believe comes from a real customer, or that we are obliged to remove. We will not take one down simply because you disagree with it. If you think something published about you is unfair, tell us and we will look at it again.

7. Data protection

We'll handle your information as described in our Privacy Policy. You consent to us publishing the listing details you supply, including personal data if you're a sole trader or partnership. Each party will comply with applicable data protection law.

8. No liability for your work

EveryVillage is a directory and referral service. We don't vet, supervise or take responsibility for the work you carry out, and we're not liable for any claim, loss or dispute arising between you and a customer. You agree to hold us harmless against any claim arising from work you've carried out or advertised through your listing.

9. Standards, complaints and independent review

Being listed on EveryVillage means residents take our word that you are worth calling. So every partner agrees to keep to the following standards.

• you hold the qualifications, accreditations, registrations and insurance you claim, and you keep them current;
• you complete work to a satisfactory standard, and within the time you agreed with the customer, or you tell them promptly and honestly when that is not going to be possible;
• you give a clear price or estimate before starting, and you charge what you quoted unless the customer has agreed a change;
• you answer customers' calls and messages within a reasonable time, and you turn up when you said you would or let them know;
• you treat customers, their homes and their property with courtesy and care, and you do not pressure anyone into work they did not ask for;
• you put right, at your own cost, work that falls short of what was agreed;
• you do not offer anyone a discount, gift or other inducement in return for a recommendation on EveryVillage.

If a resident complains to us about your work or conduct, we may carry out our own independent review. That can include asking you and the customer for your accounts of what happened, looking at photographs, quotes, invoices and messages, checking the registers behind any accreditation you claim, and, with the customer's agreement, visiting to see the work. We will tell you what the complaint is, and you will have a fair chance to respond before we decide anything. We do not take a complaint at its word, and we will not act on one that is anonymous, vexatious, or about something the standards above do not cover.

If our review concludes that you have fallen short of these standards, we will normally give you a chance to put it right. In a serious case, or where it has happened before, we may instead end your partnership under Section 10. Where we cannot tell what happened, we will say so and take no action against you. Our review decides only whether you stay on EveryVillage. It is not a ruling on any claim between you and the customer, which remains between the two of you, as Section 8 says.

10. Suspending or removing a listing

We may suspend or remove your listing if information in it turns out to be inaccurate, if your insurance or accreditation lapses, if payment isn't made, or if a review under Section 9 finds that you have fallen short of the standards there, normally after giving you a chance to put it right first. A serious or repeated failure under Section 9, or dishonesty towards us or a customer, lets us act at once.

If we end your partnership in this way, we take your listing down. We stop billing you from that day, no further payment falls due, and we do not refund a period you have already paid for. The basic listing described in Section 3 is not kept in its place. We will tell you in writing why we have acted, and if you think we have got it wrong you can reply within 14 days. We will read what you send and give you our final decision.

11. Our liability

Our total liability to you under this agreement is capped at the fees you've paid us in the preceding 12 months. We're not liable for indirect or consequential losses.

Nothing in this agreement limits or excludes either side's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

12. Changes to these terms

We may change these terms. Where a change affects you materially we will tell you in writing at least 30 days before it takes effect, and you can cancel under Section 3 before then if you do not want to continue. A change we make to correct a mistake, or to keep up with a change in the law, may take effect sooner.

13. Governing law

This agreement is governed by the law of England and Wales.

Questions about this agreement. hello@everyvillage.co.uk